I've been working with a few different clients recently who are going through tough times at work. The common denominator is relationships with managers and work colleagues. They are finding it hard to fit in and to feel accepted by others and struggling because of it.
What can be done when this is going on? How can a person help themselves and what do we expect from management?
What we have discussed in our sessions is their own mindset and reactions in various situations. What have they become aware of? What choice do they have?
A bully will keep on going when their victim reacts to them in a way that feeds their sense control. The feeling of being powerful is then reinforced and they will continue.
The subtle changes in our own reaction to a bully can be really effective. It's kind of like a tennis match where a ball is smashed only to be caught and not returned straight away. If we hold on to the ball and lobb it back in a nice, friendly way, the smashing becomes less fun.
By replying in a disarming way like "I'm sorry you feel that way" or " Goodness, I didn't mean to...." or similar, the person doesn't get ammunition to continue to be nasty.
Acceptance of differences in the workplace is so important as we come from different countries, backgrounds and situations. We don't tend to know what is going on in someone else's life and why they are difficult to deal with at times. It can explain a behaviour even if it doesn't make it OK.
As far as managing staff and the treatment of each other in the workplace, the company needs to provide training and make sure the managers are vigilant, understanding and empathic to staff that 'dare' to bring any issues to the table. It is hard to have to do this and no one does this lightly. To be heard and seen is vital.
When someone speaks up, others tend to follow or at least respond and say 'me too'.
Be courageous, speak up and stand tall!